City of Tacoma REQUEST FOR PROPOSALS Call Accounting System Submittal

City of Tacoma REQUEST FOR PROPOSALS Call Accounting System Submittal Deadline: 11:00 a.m., Pacific Time, Tuesday, February 21, 2017 Submittal Delivery: Submittals will be received and time stamped using the City's E-Procurement system Ariba. Submittal Opening: Sealed submittals in response to a RFP will be opened by a Purchasing representative and read aloud during a public bid opening held in Conference Room M-1, located on the main floor in the same building. Submittals in response to an RFP or RFQ are recorded as received but are not typically opened and read aloud. After 1:00 p.m. the day of bid opening, the names of vendors submitting proposals will be posted in SAP Ariba for public viewing. Solicitation Documents: An electronic copy of the solicitation documents may be viewed and obtained by accessing the SAP Ariba Discovery website. Pre-Proposal Meeting: A pre-proposal meeting will not be held. Scope: The City of Tacoma, Information Technology Department intends to purchase a premise-based Call Accounting System (CAS) to poll and collect raw data for inbound and outbound calls and within the voice network. The CAS will be used to: * Poll, track and chargeback long distance calls. * Provide call summary and detail reports for monitoring and/or analyzing trends and, * Respond to Public Disclosure Requests (PDRs) Estimate: $50,000 SAP Ariba Registration: The City of Tacoma is transitioning to SAP Ariba for its procurement processes. SAP Ariba is an ecommerce website that facilitates procurement. It streamlines buyers and sellers ability to connect and find each other. Registration information is located on the City of Tacoma Purchasing website at In order to view a complete set of solicitation documents for the above referenced solicitation, suppliers must be registered in SAP Ariba. Paid Leave and Minimum Wage: Effective February 1, 2016, the City of Tacoma requires all employers to provide paid leave and minimum wages, as set forth in Title 18 of the Tacoma Municipal Code. For more information visit Protest Policy: City of Tacoma protest policy, located at, specifies procedures for protests submitted prior to and after submittal deadline. Meeting sites are accessible to persons with disabilities. Reasonable accommodations for persons with disabilities can be arranged with 48 hours advance notice by calling 253-502-8468. IDX-740369 January 20