City of Tacoma Tacoma Public Utilities / Tacoma Power / Utility Technology Services REQUEST FOR PROPOSALS PS15-0176F Information Technology Service Management (ITMS) Tool Selection Support Submittal Deadline: 11:00 a.m., Pacific Time, Tuesday, April 21, 2014 Submittal Delivery: Sealed submittals will be received and time stamped at this location only: City of Tacoma Procurement and Payables Division Tacoma Public Utilities Administration Building North, Main Floor 3628 South 35th Street, Tacoma, WA 98409 Submittal Opening: Sealed submittals in response to a RFB will be opened by a Purchasing representative and read aloud during a public bid opening held in Conference Room M-1, located on the main floor in the same building. Submittals in response to an RFP or RFQ are recorded as received but are not typically opened and read aloud. After 1:00 p.m. the day of bid opening, the names of vendors submitting proposals are posted to the website for public viewing. Solicitation Documents: An electronic copy of the complete solicitation documents may be viewed and obtained by accessing the City of Tacoma Purchasing website at www.TacomaPurchasing.org. * Register for the Bid Holders List to receive notices of addenda, questions and answers and related updates. * Click here to see a list of vendors registered for this solicitation. Pre-Proposal Meeting: A pre-proposal meeting will not be held. Project Scope: Tacoma Power is seeking a consultant to assist in developing business requirements for the selection of an Information Technology Service Management (ITSM) suite of tools and review ITIL processes and functions on an as-needed basis for up to five years. . Estimate: $75,000 Additional Information: Requests for information regarding the specifications may be obtained by contacting Richelle Krienke, by email to rkrienke@cityoftacoma.org.. Protest Policy: City of Tacoma protest policy, located at www.tacomapurchasing.org, specifies procedures for protests submitted prior to and after submittal deadline. Meeting sites are accessible to persons with disabilities. Reasonable accommodations for persons with disabilities can be arranged with 48 hours advance notice by calling 253-502-8468. March 23