City of Tacoma REQUEST FOR PROPOSALS Specification No. PL14-0447F Planning and Development Services Department Interactive Voice Response System The City of Tacoma is accepting SEALED PROPOSALS for the above solicitation. Submittals will be received and time stamped only at the Purchasing Division, located in the Tacoma Public Utilities Administration Building North, Main Floor, 3628 South 35th Street, Tacoma, WA 98409. Proposals will be received until 11:00 a.m., Pacific Time, Tuesday, September 23, 2014, at which time they will be recorded and forwarded to a Selection Advisory Committee for evaluation. Proposals are not typically opened and read aloud. An electronic copy of the complete solicitation documents may be viewed and obtained by accessing the City of Tacoma Purchasing website at www.TacomaPurchasing.org. A list of vendors registered for this solicitation is also available at the website. After 1:00 p.m. the day of bid opening, the names of vendors submitting proposals are posted to the website for public viewing. A pre-proposal meeting will not be held. Project Scope: The City of Tacoma Planning and Development Services Department is requesting proposals from qualified firms to provide an Interactive Voice Response System for department wide management of inspection requests and customer call routing. Estimate: $110,000 Additional information regarding the specifications may be obtained by contacting Chuck Blankenship, Senior Buyer, 253-502-8163, for general purchasing information. CITY OF TACOMA /s/Kathy Katterhagen Procurement and Payables Manager /s/Chuck Blankenship Senior Buyer City of Tacoma protest policy, located at www.tacomapurchasing.org, specifies procedures for protests submitted prior to and after submittal deadline. Meeting sites are accessible to persons with disabilities. Reasonable accommodations for persons with disabilities can be arranged with 48 hours advance notice by calling 253-502-8468. August 22
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